CoolAir Pro
An HVAC company serving the Phoenix metro area
Techs couldn't answer the phone while on jobs. Emergency calls at night went to voicemail. Every missed call = $500+ job lost.
The Problem
CoolAir had 4 techs constantly in the field. When a homeowner's AC died on a 110°F afternoon, they'd call — but techs were elbow-deep in repairs. The homeowner would call the next company. After hours, everything went to voicemail. 62% of HVAC calls go unanswered industry-wide. Each missed emergency call was $500-$3,000 walking away.
What We Built
An AI dispatch system that answers every call, qualifies the emergency, and schedules the right tech — without interrupting the crew.
AI Emergency Dispatcher
Voice AI that asks diagnostic questions (AC or heat? Unit age? Symptoms?), qualifies urgency, and dispatches accordingly.
Retell AIInstant Tech Alerts
AI texts the nearest tech with job details — address, issue, urgency. Tech confirms with one tap.
Twilio + N8NSmart Scheduling
Non-emergencies get booked into next available slot. Emergencies get flagged and routed to on-call tech immediately.
Cal.com + N8NThe Results
From missing 40% of calls to capturing 100% — nights, weekends, and holidays.
I used to lose 3-5 calls a day while I was on jobs. Now the AI answers, books, and texts me the details. I just show up.
Tech Stack
Want a system like this for your business?
We'll build a custom AI system tailored to your industry — chatbots, voice agents, booking, follow-ups, and more.