LuxeGlow Skincare
A DTC skincare brand on Shopify doing $2M/year
Support team was drowning in 200+ tickets/week. 80% were the same questions — shipping, ingredients, returns. Meanwhile, no one was helping customers choose the right products.
The Problem
LuxeGlow's 3-person support team was handling 200+ tickets per week — but 80% were repetitive: "Where's my order?", "What ingredients are in this?", "How do I return?". Meanwhile, customers browsing the catalog had no guidance on which products to buy for their skin type. Cart abandonment was 72%. The team was stuck answering FAQs instead of helping customers make purchases.
What We Built
A RAG-powered AI assistant trained on LuxeGlow's entire product catalog, FAQ library, and shipping policies.
AI Support Agent
Chatbot that answers all support questions instantly — order tracking, ingredients, returns, shipping times — with accurate, cited answers from the knowledge base.
Voiceflow + RAGProduct Recommender
AI asks about skin type, concerns, and budget — then recommends the perfect product bundle. Like having a skincare consultant available 24/7.
OpenAI + Shopify APICart Recovery
When a customer abandons cart, AI follows up via chat with personalized product recommendations based on what they were browsing.
N8N + Shopify WebhooksThe Results
Support load dropped dramatically. Revenue from AI-assisted purchases surprised everyone.
The AI resolved more tickets in its first week than our team handles in a month. And it's actually selling products — the upsell revenue alone pays for itself 5x over.
Tech Stack
Want a system like this for your business?
We'll build a custom AI system tailored to your industry — chatbots, voice agents, booking, follow-ups, and more.