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Service Matching Engine

A matching engine that scores child-welfare cases against a structured catalog of evidence-based therapeutic models, recommends the best fit, and shows the reasoning behind it.

GPT-4oCustom MetadataLWCSalesforce
Best fitRecommended per case
ShownReasoning exposed
Human-ledFinal decision
The problem

Matching a family to the right evidence-based therapeutic model was manual and judgment-heavy, and the decisions carry real consequences.

Consistency across cases was hard to hold when every match was made from scratch.


How it works

Extract, verify, then route the unsure to a human.

route_to_human.pipeline Confident · auto Unsure · to a human
Incomingcases · docs
Modelconfidence
Human review
Flagged cases
Auto-resolved
Confident, cited
01

Structured catalog

Evidence-based therapeutic models are held as structured, queryable data rather than buried in documents.

02

Score the case

Each case is scored against the catalog to recommend the best-fit model.

03

Show the reasoning

The recommendation comes with its reasoning, so it supports the caseworker instead of hiding the logic. The decision stays human-led.


What shipped

Consistent, explainable recommendations that support the decision instead of replacing the human making it.

The same catalog and logic are applied across cases, with the reasoning visible every time.

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